How can we help?

The most common reasons are: the widget isn't active (toggle is off in dashboard), the embed code isn't installed correctly, or visibility rules are hiding it on that page. Check that the script is placed just before </body> and that your widget is set to active.

You can change your widget's primary color, position (bottom-left or bottom-right), and other visual settings in the editor. Go to your FOMOchat, open the settings panel, and adjust colors to match your brand. The preview updates in real-time so you can see changes instantly.

After creating your FOMOchat, go to the Embed step and copy the script code. Paste it into your website's HTML just before the closing </body> tag. For platforms like WordPress, Shopify, or Webflow, we have specific installation guides.

Yes! Use visibility rules to show or hide the widget on specific pages. You can include or exclude pages using URL patterns. For example, show only on /pricing or exclude all /blog pages.

FOMOchat can prompt visitors to enter their name and email before or during the conversation. Configure this in your widget settings by choosing whether to require, ask, or skip collecting visitor information.

Preview Mode is the free tier where your widget is live with 'Powered by FomoChat' branding and 100 lifetime visitor credits. Production Mode ($1 activation) removes branding and unlocks 200+ visitors. Note: When building in the editor, test visitors don't count toward limits and are auto-deleted.