Setting Up Domain Knowledge

    Configure what your AI knows about your website, products, and goals.

    Domain knowledge helps FOMOchat understand your business so it can create relevant conversations and answer visitor questions accurately.

    Analyzing Your Website

    Enter your website URL and click Analyze. FOMOchat will:

    • Scan your homepage and key pages
    • Extract product/service information
    • Identify features and benefits
    • Note pricing if available

    The analysis takes about 30 seconds.

    💡 Key Takeaway: The quality of AI responses depends directly on your website content. Make sure your site accurately represents your offerings before analyzing.

    What Gets Extracted

    After analysis, you'll see:

    • Website Summary — What your site is about
    • Key Topics — Main themes and offerings
    • Suggested Goal — Recommended call-to-action

    Setting Your Goal

    The Goal tells FOMOchat what action you want visitors to take:

    Examples:

    • "Sign up for a free trial"
    • "Book a demo call"
    • "Purchase the product"
    • "Subscribe to the newsletter"

    This shapes how the AI guides conversations.

    Language Configuration

    FOMOchat supports 19 languages for conversation generation:

    English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Japanese, Korean, Chinese (Simplified), Chinese (Traditional), Arabic, Hindi, Turkish, Vietnamese, Thai, Indonesian

    Setting Your Language

    1. Find the Language dropdown in the Knowledge section
    2. Select your target language
    3. Save to apply

    What Language Affects

    Element Behavior
    Participant names Culturally appropriate names for the language
    Conversation content Messages generated in selected language
    AI Rep responses Replies to visitors in selected language
    Tone and style Adjusted for cultural context

    💡 Pro Tip: For best results in non-English languages, provide your Additional Context and transcript (if using video mode) in the target language.

    Adding Extra Context

    Use the Additional Context field to add information the AI should know that isn't on your website:

    • Upcoming promotions or launches
    • Specific objections to address
    • Unique selling points to emphasize
    • Industry-specific terminology
    • Common questions and their answers

    💡 Pro Tip: Add common questions and their answers to the Additional Context. This helps the AI respond more accurately to visitor inquiries.

    Video/Webinar Mode: Using Transcripts as Knowledge

    When you select Chat during a video as your widget purpose, you can provide a video transcript — the spoken words from your video.

    How Video Transcripts Work

    The transcript becomes your primary knowledge source:

    • AI generates conversations that reference video content
    • Topics appear only after they're discussed in the video
    • Creates authentic "watching together" experience
    • Standard website knowledge becomes secondary context

    What Is a Video Transcript?

    A video transcript is the spoken content from your video — what the presenter says, explains, and discusses. This is different from:

    • Chat logs — Written messages from attendees (used for import, not AI context)
    • Website content — Your site's pages (secondary knowledge in video mode)

    Where to Get Transcripts

    • YouTube auto-captions
    • Zoom cloud recording transcripts
    • Transcription services (Otter.ai, Rev, Descript)
    • Manual transcription

    → Learn more about video transcripts

    Follow-up Email

    Enter an email address to receive notifications when visitors:

    • Provide their contact information
    • Ask questions the AI couldn't answer
    • Show high engagement

    Tips for Better Results

    1. Keep your website content up-to-date — The AI uses what's on your site
    2. Be specific with your goal — Clear goals lead to better conversations
    3. Add context for nuance — Help the AI understand what makes you unique
    4. Re-analyze after major site changes — Keep the AI current
    5. For video mode — Provide accurate, complete transcripts
    6. Match language to audience — Use the language your visitors speak

    Editing Later

    You can update domain knowledge anytime:

    1. Open your FOMOchat
    2. Go to the Knowledge section
    3. Re-analyze or manually update
    4. Save changes

    Changes take effect immediately for new conversations.

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