Importing Webinar Chat Logs

Import actual chat logs from Zoom, eWebinar, or other platforms to replay real conversations verbatim.

What Are Chat Log Imports?

Chat log imports let you load actual historical chat messages from a live webinar or meeting into FomoChat. Instead of AI-generating a conversation, the messages are imported exactly as they occurred.

This is ideal when you:

Recorded a live webinar and want to replay the authentic chat experience
Have engaging Q&A from a past event you want to recreate
Want visitors to see real questions and answers from actual attendees

💡 Tip: This is different from video transcripts (the spoken words). Chat logs are the written messages participants typed during the event.

How Chat Log Imports Work

Export your chat log from Zoom, eWebinar, or another platform
Upload the file in the Participants step of the FomoChat editor
Participants are automatically created from the chat participants
Messages are imported verbatim with their original timing
An AI Rep is auto-added if no company representative exists (to answer new visitor questions)

Exporting Chat Logs

From Zoom

After your meeting ends, go to the Zoom desktop app
Navigate to Meetings → Recorded
Find your meeting and locate the chat.txt file
Open and copy the contents, or upload the file directly

Zoom chat format example:

10:15:23 From John Smith to Everyone:
Great presentation so far!

10:15:45 From Jane Doe to Everyone:
I have a question about pricing

From eWebinar

Go to your eWebinar dashboard
Open the webinar you want to export
Navigate to Interactions → Chat
Click the Export button to download chat logs
Copy the contents of the exported file

From Other Platforms

Most webinar platforms allow chat exports. Look for:

Export Chat or Download Chat Log options
Check the Analytics or Reports section
Post-event email with recording and chat attachments

Uploading to FomoChat

Open your FomoChat in edit mode
Select "Chat during a video" as the widget purpose
Choose "Load existing chat" as your participant source
Drag and drop your chat file, or click to upload
Review the imported participants and messages
Adjust timing if needed to sync with your video

What Gets Imported

Element	Behavior
Participant names	Created as actors in the conversation
Message text	Imported exactly as written
Timestamps	Converted to video-relative timing (MM:SS)
Private messages	Excluded (only public chat)

AI Rep Auto-Addition

When you import a chat log, FomoChat checks if there's a company representative. If not, an AI Rep is automatically added with:

Default name that you can customize
Role: AI-powered responder (Staff Bot)
Purpose: Answer new visitor questions during playback

You can customize or remove this rep in the Participants step.

💡 Key Insight: The AI Rep is essential for video mode—it stays after the video ends to answer follow-up questions from engaged viewers.

Imported vs. Generated Participants

After import, participants are distinguished by badges:

Badge	Meaning
Loaded	Imported from chat log
Staff	Company representative (added by system)
Customer / Prospect	Manually added or AI-generated

Using Video Transcripts for AI Context — Use spoken words as AI knowledge instead
Syncing Chat with Video — Time your conversation to video playback
Configuring Participant Lifecycle — Manage join/leave times