Viewing Visitor Conversations

    Review individual visitor conversations and messages.

    See exactly what visitors asked and how the AI responded.

    Accessing Conversations

    1. Go to your FOMOchat Analytics
    2. Scroll to the Visitors section
    3. Click any visitor row
    4. The conversation drawer opens

    Conversation View

    You'll see:

    • Visitor info — Name, email, location
    • Timeline — When they visited
    • Full chat — All messages exchanged

    Message Types

    AI Messages

    • Generated conversation messages
    • AI rep responses to questions
    • Marked with participant names

    Visitor Messages

    • Real messages from the visitor
    • Highlighted differently
    • Show actual questions asked

    Understanding the Timeline

    Messages show:

    • Relative timing (when in the flow)
    • Absolute timestamps
    • Read status (coming soon)

    💡 Key Insight: Pay close attention to where in the conversation visitors ask questions. If they're asking early, your content might not be clear enough upfront.

    What to Look For

    Common Questions

    Identify what visitors ask repeatedly:

    • Add answers to your website
    • Improve AI context
    • Create FAQ content

    Confusion Points

    Where do visitors get stuck?

    • Unclear messaging?
    • Missing information?
    • Technical issues?

    Engagement Patterns

    How do visitors interact?

    • Quick questions and leave
    • Extended conversations
    • Multiple visits

    Taking Action

    Based on what you learn:

    Update Domain Knowledge

    Add context for better AI responses.

    Improve Website Content

    Answer common questions on your site.

    Adjust Widget Settings

    Change timing, visibility, or collection.

    Follow Up Personally

    Reach out to high-value leads.

    💡 Pro Tip: If you see the same question asked by multiple visitors, add that information to your Domain Knowledge immediately—it will improve AI responses for all future visitors.

    Privacy & Data

    Conversation data is:

    • Visible only to you
    • Stored securely
    • Deletable on request
    • Subject to your privacy policy

    Tips

    1. Review weekly — Stay in touch with visitor needs
    2. Note patterns — What questions repeat?
    3. Test responses — Is the AI helpful?
    4. Update context — Keep AI knowledge current
    5. Follow up quickly — Strike while leads are warm

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