Collecting Visitor Information

FOMOchat can collect visitor contact information to generate leads.

Collection Modes

None

• Visitors can chat without providing info
• Maximum engagement, minimum friction
• Best for awareness-focused widgets

Ask (Optional)

• Prompt visitors for info but don't require it
• Good balance of leads and engagement
• Visitors can skip and still participate

Require

• Visitors must provide info to join the chat
• Maximum lead capture
• May reduce total engagement

💡 Key Insight: "Ask" mode typically generates more quality leads than "Require" because engaged visitors provide info willingly, while forced collection creates friction.

What to Collect

Name Only

• Personalizes the experience
• Low friction
• Good for casual engagement

Email Only

• Enables follow-up
• Moderate friction
• Best for lead generation

Name and Email

• Full contact info
• Higher friction
• Best for sales-focused widgets

When Collection Happens

Visitors are prompted to provide info when they:

1. Click to open the chat
2. Try to send their first message
3. After viewing for a set time (configurable)

💡 Pro Tip: Collect email only if you'll actually follow up. Asking for info you won't use just adds friction without benefit.

Configuring Collection

1. Open your FOMOchat editor
2. Find the Visitor Settings section
3. Choose collection mode for Name and Email
4. Save changes

Viewing Collected Information

Visitor data appears in your Analytics:

1. Go to Analytics for your FOMOchat
2. View the Visitors section
3. Click any visitor to see details
4. Export data if needed

Privacy Considerations

• Display a privacy notice in your widget
• Link to your privacy policy
• Comply with GDPR/CCPA if applicable
• Only collect what you need

Best Practices

1. Match friction to value — High-value offers can require more info
2. Be transparent — Tell visitors why you need their info
3. Follow up promptly — Engage leads while they're warm
4. Test both modes — See what works for your audience