Staff Bot Configuration

Your Staff Bot is the AI-powered company representative that answers visitor questions and guides conversations.

Understanding the Staff Bot

Every FOMOchat includes a Staff Bot:

Trained on your website content and domain knowledge
Responds to real visitor questions
Maintains professional, on-brand tone
Available 24/7 without human intervention

Staff Bot Settings

Access these settings by clicking on your Staff Bot participant card:

Offer Email Follow-up

What it does:
When the AI encounters a question it can't confidently answer, instead of guessing, it offers to have your team follow up via email.

How it works:

Visitor asks a complex or unusual question
AI recognizes it lacks the information to answer well
AI responds: "That's a great question. I'd be happy to have our team follow up via email with more details."
Collects visitor email if not already provided
You receive a notification about the question

When to enable:

Technical products with complex edge cases
Services requiring personalized quotes
When accuracy is more important than instant answers

When to disable:

Simple products with straightforward FAQs
When you want the AI to always attempt an answer

Show as Staff Bot

What it does:
Displays "(Staff Bot)" badge next to the representative's name and enables honest AI disclosure when directly asked.

Badge display:

Appears next to name: "Sarah (Staff Bot)"
Visible to all chat participants
Signals AI-powered assistance

AI disclosure behavior:
When visitors directly ask "Are you a bot?" or "Am I talking to a real person?", the AI honestly responds:

Acknowledges it's an AI assistant
Emphasizes it has access to accurate company information
Offers to connect with a human if needed

When to enable:

Transparency-focused brands
Industries with AI disclosure requirements
Building trust with tech-savvy audiences

When to disable:

When the immersive social proof experience is priority
Very short visit durations where badge isn't noticed

💡 Key Insight: Transparency often increases trust. Many visitors appreciate knowing they're talking to AI that has accurate information rather than guessing if responses are real.

Auto-Save Behavior

Both Staff Bot settings auto-save immediately when changed:

No need to regenerate the conversation
No save button required
Changes apply to all future visitor interactions
Existing active conversations update automatically

This allows quick adjustments without disrupting your chat.

Customizing Your Staff Bot

Name

Click the name field to customize:

Use your brand name: "Acme Support"
Use a human name: "Sarah from Acme"
Use a role: "Product Expert"

Avatar

Choose from presets or upload a custom image:

Company logo works well
Team member photo for personal feel
Custom illustration for brand consistency

Role Badge

The Staff Bot is marked as "Staff" (or "Staff Bot" if enabled):

Distinguishes from simulated customers/prospects
Signals authority to answer questions

Best Practices

Enable Staff Bot badge for B2B — Business buyers appreciate transparency
Enable email follow-up for complex products — Better than wrong answers
Use a friendly name — "Sarah" feels warmer than "Support Bot"
Match avatar to brand — Consistent with your website aesthetic
Keep domain knowledge current — Better knowledge = better answers