AI Continuation and Dynamic Conversations

AI Continuation keeps your chat active after the pre-defined conversation ends.

What is AI Continuation?

When you generate a conversation, you create a finite script. But visitors might stay on your page longer than the script runs. AI Continuation solves this by:

Generating new messages after the script ends
Potentially introducing new participants
Keeping the conversation feeling live and active

The "After the Last Message" Setting

Find this toggle in your Conversation settings:

Setting	What Happens
End conversation	Chat stops after the last scripted message
Continue with AI	AI generates new content to keep chat active

How Continuation Works

Script plays out — Your generated/edited conversation runs
Script ends — Last message is delivered
Continuation triggers — If enabled, AI takes over
New content appears — Fresh messages, potentially new participants
Cycle continues — As long as visitors are present

What Gets Generated

New messages from existing participants
Occasional new participant arrivals
Continued product discussions
Fresh social proof moments

When to Enable Continuation

✅ Enable When:

Long page visits expected — Visitors browse for 10+ minutes
Evergreen landing pages — Always-on marketing content
Low-effort maintenance — Don't want to constantly update scripts
General social proof — The "buzz" matters more than specific messages

❌ Disable When:

Video/webinar mode — Chat should end with video
Tight message control — Every word is carefully crafted
Short visit pages — Checkout, thank you pages
Specific campaigns — Time-limited promotions with exact messaging

Single Participant Mode

When your participant count is set to 1 (AI Rep only):

AI Continuation is automatically disabled
The toggle is hidden from the UI
Only your AI Rep greets and responds to visitors

This makes sense because continuation is about social proof between multiple participants—with only one participant, there's no one to "continue" chatting with.

Continuation Best Practices

1. Review Periodically

Even with AI continuation, occasionally check what's being generated to ensure quality.

2. Strong Opening Script

Your scripted conversation sets the tone. Make it great—continuation follows the pattern you establish.

3. Good Domain Knowledge

Continuation quality depends on your domain knowledge. Keep website context accurate.

4. Balance with Fresh Scripts

For important campaigns, create fresh scripts rather than relying solely on continuation.

Troubleshooting

Continuation messages seem repetitive?

Update your Additional Context with more topics
Re-analyze your website for fresh content
Add variety to your scripted conversation

Messages don't match my brand voice?

Review and edit generated scripts to set the tone
AI learns from your scripted conversation style