Managing Your Subscription

    Upgrade, downgrade, or cancel your FOMOchat subscription.

    Control your FOMOchat plan and billing.

    Accessing Subscription Settings

    1. Click the Settings icon (top right when logged in)
    2. Find the Subscription section
    3. Click Manage Subscription

    Current Plan Details

    You'll see:

    • Current plan name
    • Visitor limit
    • Usage this month
    • Next billing date

    Upgrading Your Plan

    To increase your visitor limit:

    1. Click Upgrade
    2. Choose a higher plan
    3. Confirm the change
    4. New limits apply immediately

    Prorated billing: You'll only pay the difference for the remainder of your billing cycle.

    💡 Key Insight: Upgrades take effect immediately, so you won't lose any visitors if you're approaching your limit.

    Downgrading

    To reduce your plan:

    1. Click Change Plan
    2. Select a lower tier
    3. Confirm the change
    4. Takes effect next billing cycle

    Note: Downgrading below your current usage may cause the widget to pause.

    Auto-Upgrade Setting

    By default, auto-upgrade is enabled:

    • If you hit your limit, plan upgrades automatically
    • Prevents widget from pausing
    • You're charged the difference

    To disable:

    1. Go to Settings
    2. Find Auto-Upgrade
    3. Toggle off
    4. Widget will pause if limits exceeded

    💡 Pro Tip: Keep auto-upgrade enabled if you can't afford to miss potential leads. Disable it if you have a strict budget and prefer the widget to pause.

    Canceling

    To cancel your subscription:

    1. Click Manage Subscription
    2. Click Cancel Subscription
    3. Confirm cancellation

    What happens:

    • Access continues until period ends
    • Widget stops after that
    • Data is preserved for 30 days
    • You can resubscribe anytime

    Payment Methods

    Updating Card

    1. Click Manage Subscription
    2. Click Update Payment Method
    3. Enter new card details
    4. Save

    Billing History

    View past invoices in the subscription portal.

    FAQ

    Can I pause instead of cancel?
    Yes, just disable Production mode. You'll still be billed but can resume anytime.

    What happens to my data if I cancel?
    Preserved for 30 days. Contact support to export.

    Do you offer refunds?
    We offer prorated refunds for annual plans. Monthly plans are non-refundable.

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