Updating Account Settings

    Change your email, password, and profile information.

    Manage your FOMOchat account details.

    Accessing Settings

    Click the Settings icon in the top right corner when logged in, or click your email and select Settings.

    Profile Information

    Display Name

    How your name appears in the app:

    1. Click on your current name
    2. Edit the text
    3. Save changes

    Company Name

    For branding and organization:

    1. Find the Company field
    2. Enter your company name
    3. Save

    Email Address

    To change your login email:

    1. Find the Email section
    2. Click Change Email
    3. Enter your new email
    4. Verify via code sent to new email
    5. Confirmation complete

    Note: This changes your login credentials.

    💡 Key Insight: Your email address is also where lead notifications are sent. Keep it updated to never miss a hot lead.

    Password

    To update your password:

    1. Find the Password section
    2. Click Change Password
    3. Enter current password
    4. Enter new password (twice)
    5. Save

    Password requirements:

    • At least 8 characters
    • Mix of letters and numbers recommended
    • Don't reuse passwords

    Website URL

    Set your default website for new FOMOchats:

    1. Find Website URL field
    2. Enter your main site URL
    3. Save

    This pre-fills when creating new widgets.

    Notification Preferences

    Control what emails you receive:

    • Lead notifications
    • Weekly analytics summaries
    • Product updates
    • Tips and best practices

    Toggle each on/off as needed.

    💡 Pro Tip: Enable "Lead notifications" to get instant emails when visitors provide their contact information—respond quickly while they're still interested!

    Danger Zone

    Delete Account

    To permanently delete your account:

    1. Scroll to Danger Zone
    2. Click Delete Account
    3. Type "DELETE" to confirm
    4. Account and all data removed

    Warning: This cannot be undone!

    Need Help?

    If you're locked out or having issues:

    • Use Forgot Password on login
    • Contact support with your email
    • We'll verify and help you recover

    Tips

    1. Use a strong password — Mix characters
    2. Keep email current — For notifications and recovery
    3. Review settings periodically — Keep info up to date

    Was this article helpful?

    Your feedback helps us improve our documentation.